Privacy & Cookie Policy

The uHelp.shop Platform (hereafter referred to as the “Platform”) – whether it is the website or the corresponding mobile app – collects some Personal Data from its Users for the sole purpose of facilitating the home delivery service and promoting the related activities.

This policy is derived from existing National, European and International Guidelines.

Data Controller

The Data Controller (hereafter referred to as the “Controller”) is:

  • The Association (not for profit): uHelp – Via Giovanni Bertacchi, 11a 22100 Como
  • Email: privacy@help.shop

Types of Data collected

The Personal Data collected, independently or through third parties, is as follows:

  • Usage data
  • Cookie
  • First name
  • Surname
  • Telephone number
  • E-mail
  • Address
  • Password
  • IP address
  • Company name (only for commercial activities that provide home delivery)
  • VAT (only for commercial activities that provide home delivery)
  • Credit card
  • IBAN for current account

Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the collection of the data.

Personal Data can be freely provided by the User and in the case of Usage Data they can be collected automatically when using the Platform itself.

Unless otherwise specified, all data requested by the platform is mandatory. If the User refuses to agree, it will be impossible for uHelp to provide the service.

Users will instead be free to refrain from providing optional data items, without which the service does remain available.

For further clarifications, please contact the owner.

Any use of cookies – or other tracking tools – by this Platform or by the owners of third-party services used by it, unless otherwise specified, have the purpose of providing the service requested by the User, in addition to other purposes described in this document (privacy & cookie policy).

The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Platform and guarantees that he has the right to communicate or share them, freeing the Owner from any liability to third parties.

Method & Location of Data collected

Method of Data Collection

The Data Controller adopts the appropriate and adequate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.

The data processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other persons involved in the organization of this Platform (administrative, commercial, marketing, legal, system administrators) or external subjects (such as suppliers of third party technical services, postal couriers, Hosting provider, IT companies, communication agencies, may have access to the Data), appointed and / or also designated, if necessary, “Data Processors” by the Owner. The complete list of data managers can be requested from the Data Controller.

Legal basis of the treatment

The Data Controller processes Personal Data relating to the User if one of the following conditions exists:

  • the User has given consent for one or more specific purposes;
  • in some legal systems, the Data Controller may be authorized to process Personal Data without the User’s consent or another of the legal bases specified below, as long as the User does not opt ​​out of this treatment. However, this is not applicable if the processing of Personal Data is regulated by European legislation on the protection of Personal Data;
  • processing is necessary for the execution of the contract with the User and / or for the execution of pre-contractual measures;
  • processing is necessary to fulfill a legal obligation to which the Data Controller is subject;
  • processing is necessary for the performance of a public interest task or for the exercise of public powers with which the Data Controller is invested;
  • processing is necessary for the pursuit of the legitimate interest of the owner or third parties.

It is possible to request the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.


The Data is processed at the Data Controller’s operating offices and in any other place where the parties involved in the processing are located. For more information, contact the owner.

The User’s Personal Data may be transferred to a country other than the one in which the User is located. To obtain further information on the place of processing, the User can refer to the section relating to the details on the processing of Personal Data.

The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization under public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures taken by the Data Controller to protect the Data.

The User can check whether one of the transfers described above takes place by examining the section of this document relating to the details on the processing of Personal Data or requesting information from the Data Controller by contacting him directly using the contact details indicated at the beginning of this document.

Retention period

The data is processed and stored for the time required by the purposes for which they were collected.


  • Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed;
  • Personal Data collected for purposes related to the legitimate interest of the Data Controller will be retained until this interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.

When the processing is based on the User’s consent, the Data Controller can keep the Personal Data longer until such consent is revoked. In addition, the Data Controller may be obliged to store Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, Personal Data will be deleted. Therefore, at the end of this term, the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

Purpose of the processing of the collected Data

User data is collected to allow the owner to provide the service, fulfill legal obligations, respond to requests or executive actions, protect their rights and interests (or those of users or third parties), identify any malicious or fraudulent activities, as well as for the following purposes: Display of content from external platforms, Statistics, Tag management, Contacting the User, Payment management and Registration and authentication provided directly by the Platform

To obtain detailed information on the purposes of the processing and on the Personal Data processed for each purpose, the User can refer to the “Detailed information on the processing of Personal Data” section.

Details on the processing of Personal Data

Personal data is collected for the following purposes and using the following services:

  • User contact

By filling in the registration form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the form header.

Personal Data processed: name, surname, telephone number, email, address and password. For commercial activities that explicitly provide home delivery, the company name and VAT number will also be required.

Place of treatment: consult the Amazon AWS privacy policy.

  • Payment Management

Unless otherwise specified, the Platform processes all payments by credit card, bank transfer or other means through external payment service providers. In general, and unless otherwise indicated, Users are asked to provide payment details and personal information directly to these payment service providers.

The Platform is not involved in the collection and processing of such information: instead, it will only receive a notification from the payment service provider in question, about the payment.

Among external suppliers, the Platform can use Stripe and Paypal services to allow the User to make online payments and receive wire transfers.

Personal Data processed: credit card and IBAN account.

Place of treatment: consult the privacy policies of Stripe and Paypal.

  • Tag management

This type of service is for the centralized management of the tags or scripts used by the Platform. The use of these services involves the flow of User Data through them and, if necessary, their retention. In the case of the website, Google Tag Manager is used, a service offered by Google Ireland Limited.

Personal data processed: cookies and usage data.

Place of treatment: Ireland – Privacy Policy. Subject adhering to the Privacy Shield.

  • Statistical analysis

The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.

Google Analytics with anonymized IP

Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google uses the personal data collected for the purpose of tracking and examining the use of this website, compiling reports and sharing them with other services developed by Google.

Google could use Personal Data to contextualize and personalize the advertisements of its advertising network.

This integration of Google Analytics makes the IP address of the user of the platform anonymous.

Anonymization works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries adhering to the agreement on the European Economic Area. Only in exceptional cases will the IP address be sent to Google’s servers and abbreviated within the United States.

Personal data processed: cookies and usage data.

Place of treatment: Ireland – Privacy Policy. Subject adhering to the Privacy Shield.

  • Google Analytics

Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this platform, compiling reports and sharing them with other services developed by Google.

Google could use Personal Data to contextualize and personalize the advertisements of its advertising network.

Personal data processed: cookies and usage data.

Place of treatment: Ireland – Privacy Policy. Subject adhering to the Privacy Shield.

  • Viewing content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of the Platform and interact with them.

This type of service could still collect data on web traffic relating to the pages where the service is installed, even when users do not use it.

  • Google Fonts (Google Ireland Limited)

Google Fonts is a font style visualization service managed by Google Ireland Limited that allows the Platform to integrate such content within its pages.

Personal Data processed: Usage data.

Place of treatment: Ireland – Privacy Policy. Subject adhering to the Privacy Shield.

Further information on Personal Data

  • Sale of goods and services online

The Personal Data collected is used for the provision of services to the User or for the sale of products, including payment and delivery. The Personal Data collected to complete the payment may be those relating to the credit card, the current account used for the transfer or other payment instruments provided. The payment data collected by this platform depends upon the payment system used.

User rights

Users can exercise certain rights with reference to the data processed by the owner.

In particular, the User has the right to:

  • withdraw consent at any time. The User can withdraw, previously given, consent to the processing of their Personal Data.
  • oppose the processing of their data. The user can object to the processing of their data when it takes place on a legal basis other than consent. Further details on the right to object are indicated in the section below.
  • access their data. The user has the right to obtain information on the data processed by the owner, on certain aspects of the processing and to receive a copy of the data processed.
  • verify and request correction. The User can verify the correctness of his Data and request its updating or correction.
  • obtain the limitation of the data processing. When certain conditions are met, the User can request the limitation of the processing of their Data. In this case the Data Controller will not process the Data for any other purpose other than their conservation.
  • obtain the cancellation or removal of your Personal Data. When certain conditions are met, the User can request the cancellation of their Data by the Owner.
  • receive your data or have it transferred to another owner. The User has the right to receive his Data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain its transfer without obstacles to another Owner. This provision is applicable when the Data is processed with automated tools and the treatment is based on the User’s consent, on a contract of which the User is a party or on contractual measures connected to it.
  • propose a complaint. The User can lodge a complaint with the competent Personal Data Protection Authority or take legal action.

Details on the right to object

When Personal Data is processed in the public interest, in the exercise of public powers with which the Data Controller is invested or to pursue a legitimate interest of the Data Controller, Users have the right to oppose the processing for reasons related to their particular situation.

Users are reminded that, if their data is processed for direct marketing purposes, they can oppose the processing without giving any reasons. To find out if the Data Controller processes Data for direct marketing purposes, Users can refer to the respective sections of this document.

How to exercise your rights

To exercise the rights of the User, Users can direct a request using the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within no. 30 (thirty) working days.

Further Information about data processing

Defense in court

The User’s Personal Data may be used by the Owner in court or in the preparatory stages for its possible establishment for the defense against abuse in the use of this Platform or related Services by the User.

The User declares to be aware that the Data Controller may be obliged to disclose the Data by order of the public authorities.

Specific information

At the request of the User, in addition to the information contained in this privacy policy, the Platform may provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System log and maintenance

For needs related to operation and maintenance, the Platform and any third party services used by it may collect system logs, i.e. files that record the interactions and which may also contain Personal Data, such as the User IP address.

Information not contained in this policy.

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the appropriate contact details.

Response to “Do Not Track” requests

The Platform does not support “Do Not Track” requests. To find out if any third-party services used support them, the User is invited to consult their respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying it to Users on this page and, if possible, by sending a notification to Users through one of the contact details of which it is in possession. Please therefore consult this page frequently, referring to the date of the last modification indicated at the bottom.

If the changes concern data processing whose legal basis requires user consent, the Data Controller will request and collect the User’s consent again, if necessary.


Personal Data (or Data)

Personal data is any information which, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.

Usage data

Usage data is the information collected automatically through this Platform (also by third party applications integrated with it), including: IP addresses or domain names of the computers used by the User who connects to the Platform, addresses in URI (Uniform Resource notation) Identifier), the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response from the server (successful, error, etc.) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details of the itinerary followed within the Application, with particular reference to the sequence of the pages consulted, the parameters relating to the operating system and the User’s IT environment.


The individual who uses this Platform directly (as an applicant, a volunteer) or indirectly (a beneficiary), unless otherwise specified, coincides with the interested party.

Interested Party

The natural person to whom the Personal Data refers.

Data Processor (or Manager)

The natural, legal person, public administration and any other entity that processes Personal Data on behalf of the Data Controller, as set out in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of the processing of Personal Data and the tools adopted, including the security measures relating to the operation and use of this Platform. The Data Controller, unless otherwise specified, is the Platform Owner.

Platform (Website or Mobile Application)

The hardware or software tool through which Users’ Personal Data is collected and processed.


The service provided by this platform as defined in the relative terms (if any) on this site / application.

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document is intended to be extended to all current member states of the European Union and the European Economic Area.


Small portion of Data stored within the User’s device.

Further information on the use of cookies

Cookies or other identifiers are made up of portions of code placed on the User’s device which assist the Owner in providing the Service according to the purposes described.

Some of the purposes of use of the Identifiers may also require the consent of the User. If it has already been given, consent can be freely revoked at any time by following the instructions contained in this document.

Activities strictly necessary

The Platform uses Cookies or other Identifiers to carry out activities that are strictly necessary to guarantee the functioning or provision of the Service and, therefore, do not require the consent of the Users. Users can disable these Identifiers by changing the settings of their browser or device as described in more detail in this document, however this could adversely affect the basic operating functions or lead to the unavailability of the Service.

Other activities

Simple interactions and functionality

The Platform uses Cookies or other Identifiers to enable simple interactions and functionalities that allow Users to access certain resources of the Service and allow them to communicate more easily with the Owner.

How to give or withdraw consent

Users can give or withdraw their consent to the use of Cookies and other Identifiers by setting their preferences accordingly within the cookie policy or by updating these preferences through the appropriate widget for consent settings, if available.

In addition, Users can manage their Identifier preferences directly from their device settings and prevent – for example – the acceptance of third-party Identifiers. Through the browser or device settings, it is also possible to delete the Identifiers saved in the past, including those used to store the initial consent given by the User. Users can find information on how to manage the Identifiers with some of the most popular browsers, for example, at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.

With reference to the Identifiers used by third parties, Users can manage their own settings and withdraw their consent by visiting the relative opt out link (if available), using the tools described in the third party’s privacy policy or by contacting the latter directly.

Without prejudice to the foregoing, Users are informed of the possibility of using the information provided by YourOnlineChoices (EU), the Network Advertising Initiative (USA) and the Digital Advertising Alliance (USA), DAAC (Canada), DDAI (Japan) or other services analogs. With these services it is possible to manage the tracking preferences of most advertising tools. The Owner therefore advises Users to use these resources in addition to the information provided in this document.

Since the use of Cookies and other Identifiers by third parties through the services used within the Platform cannot be technically controlled by the Owner, any specific references to Identifiers used by third parties are to be considered indicative. To obtain complete information, the User is invited to consult the privacy policy of any third party services listed in this document.

Given the objective complexity of identifying technologies based on Cookies and other Identifiers, Users are invited to contact the Data Controller if they wish to receive any further information regarding the use of these Identifiers through this Website.

Legal references

This privacy statement is drawn up on the basis of multiple legislative systems, including Regulation (EU) 2016/679 and in particular the articles 13 and 14.

Unless otherwise specified, this privacy statement only concerns the Platform.

uHelp hosts this content and collects only the Personal Data strictly necessary for the provision of the service provided.

Last modified: 7 may 2020

Contact Us

Learn more

A no profit service to help home deliveries by volunteers and local shops, in support of those in need.

For urgent requests Send us a Whatsapp